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Building up trust. We make good companies more trustworthy. For sustainable business relationships that go far beyond mere transactions. ​ Conflict support | Organizational development | Trust coaching Services Relationships beyond transactions Trust is the currency of relationships, and relationships are the foundation of every business. We founded Better Problems to help entrepreneurs and leaders actively manage and sustainably strengthen trust in their organizations. Home: Headliner Unsere Partner Trust is the currency of relationships, and relationships are the foundation of every business. We founded Better Problems to help entrepreneurs and leaders actively manage and sustainably strengthen trust in their organizations. Relationships beyond transactions Home: Headliner Lauren Marie & Michael As an American nurse anaesthetist and a Swiss marketing manager, we were working in very different environments - and despairing about the same problems. In 2020, we decided to stop fighting the symptoms and identify the core. After three years of research, we realised that it all comes down to trust. ​ It quickly became clear that we wanted to help people have fewer of these frustrating, recurring problems. The way to these 'better problems' is through greater trust in business. But how do you manage trust? ​ We have developed an innovative way for leaders to measure, manage and leverage trust. Since 2023, visionary leaders around the world have been using it to make their organisations more trustworthy, resilient and competitive. More about us Our services COMMERCIAL MEDIATION Live seit Juli 2024 Conflicts are only damaging to trust if they remain untreated. As certified mediators, we support you in conflict resolution and conflict prevention. About mediation Zur Website Onlinemediation.co.za In Vorbereitung Rund 80% der Südafrikaner haben keinen oder eingeschränkten Zugang zum Justizsystem – oft bedingt durch hohe Kosten und weite Entfernungen. Onlinemediation.co.za setzt genau hier an, indem wir eine flexible und kostengünstige Alternative zur Konfliktlösung schaffen und so gerechten Zugang für alle ermöglichen. Mehr erfahren Let's talk. We want you to feel comfortable with us. That's why we offer you a free initial consultation at the beginning of each process. Simply select the date that suits you best from our calendar. Book appointment Further contact options Oberholzstrasse 18 5000 Aarau, Switzerland 5 Domira Rd, Constantia 7806 Cape Town, South Africa +41 78 748 05 23 info@betterproblems.ch First Name Last Name Email Message Thanks for submitting! Send

Resources Trust is omnipresent in the business context. In teaching and in practice, trust as a topic is still largely new. Here we share our most important findings, methods and tools. The Better Problems Trust Framework™ The human brain tests trust using six different questions. From this, we have derived six trust factors that we can use to manage trust. This trust framework forms the core of our trust consulting services.

About Us Better Problems is a Swiss agency founded by two partners with different professional and cultural backgrounds. Lauren represents the Anglo-Saxon culture, while Michael is deeply rooted in the European one. Our approach combines medical and therapeutic insights with proven management techniques. With expertise in mediation, organizational development and coaching, we support companies from start-ups to large corporations, especially in the healthcare and consumer goods sectors. Our work is based on trust and intercultural cooperation. Registered Nurse (BSN, RN, PMGT-BC) Lauren Marie Sandmeier Lauren is a trained nursing specialist and has worked for a long time as an anesthesiology and pain specialist at the largest cancer hospital in the USA, MD Anderson Houston TX. Since 2020, she has been researching the topics of trust, empathy and trauma. She supports managers and employees in better understanding and actively cultivating trust. ​ English ​ Registered Nurse, University of Texas Cand. certified Mediator IMI BA Business Administration (HSG) Michael Sandmeier Michael studied business administration and successfully set up and restructured international organizations in large companies such as Lidl, Nestlé and Migros. Since 2020, he has been researching trust in organizations & business relationships. He supports managers in understanding trust as a leadership task and using it as a competitive advantage. ​ German English French ​ Bachelor of Arts Business Administration Cand. certified Mediator IMI Who we help Our clients are responsible leaders and entrepreneurs around the world who recognize the value of trust and strive for positive change. How we work Trust is also crucial to the way we work. We always approach you with empathy, respect and modesty, as well as the highest level of professionalism and efficiency. Woran wir glauben How we help Our customers benefit from strong, sustainable business relationships. This means they enjoy greater loyalty, lower costs and a better reputation. Was wir tun Contact us Address Oberholzstrasse 18 5000 Aarau Contact Schedule an initial call +41 78 748 05 23 info@betterproblems.ch

Woran wir glauben Wir von Better Problems glauben, dass jeder Mensch das Recht hat, voranzukommen und sich weiterzuentwickeln. Wir beleuchten wiederkehrende Probleme, die Menschen und Gemeinschaften zurückhalten, und bieten konkrete Lösungen an, um sie zu lösen – ein Problem nach dem anderen. Nicht länger wegschauen Unsere Mission Wir glauben an die Macht des Vertrauens. Drei Jahre lang haben wir Vertrauen in Beziehungen aus verschiedenen Perspektiven untersucht. Dabei haben wir gelernt, wie sehr Vertrauen über Veränderung oder Stillstand entscheidet. Wenn Vertrauen vorhanden ist, entsteht psychologische Sicherheit. Sie ermöglicht es uns, Risiken einzugehen und Kooperationen einzugehen, die notwendig sind, um Probleme zu lösen. Wir sind überzeugt, dass wir viele Probleme seit Jahren mit uns herumschleppen, weil uns das Vertrauen fehlt, sie anzugehen. Deshalb setzen wir dort an, wo Vertrauen entsteht oder verloren geht - in den Beziehungen zwischen Menschen. Further contact options Oberholzstrasse 18 5000 Aarau, Switzerland 5 Domira Rd, Constantia 7806 Cape Town, South Africa +41 78 748 05 23 info@betterproblems.ch First Name Last Name Email Message Thanks for submitting! Send

Business Mediation Fast | Discreet | Effective Mediation is a structured process with a mediator and several mediators. The aim is to find sustainable solutions to a problem out of court, quickly and discreetly. The parties go through five phases, which they ideally conclude with a legally binding memorandum of understanding . 8 out of 10 mediations are successful, which means they are also significantly more cost-effective than court proceedings. Workplace Mediation Conflicts within organizations and projects that are resolved early increase productivity, save time and maintain trust. ​ What sets us apart: Understanding of leadership, HR and employees Practical experience in organizing and managing companies with 5-10,000 employees ​ Intercultural Mediation Effectively resolved conflicts with customers, partners and employees from different cultures preserve valuable trust. ​ Our features: Understanding of Anglo-Saxon & European business cultures Multilingualism (DE, EN, FR) 100% virtual mediations for maximum flexibility Succession Mediation Succession processes are often emotional and prone to conflict. Professional support has been proven to increase the chances of success. ​ Our features: Millennials: Speaking at eye level with the handing over and taking over generation Experience in Family Dynamics Specialization in pediatrics Advantages of mediation The High Court of the Canton of Zurich recommends mediation for the following reasons: ​ The parties play an active role in dealing with their conflict. The solutions are forward-looking, comprehensive and satisfactory for both parties; there are neither losers nor winners. Mediation is efficient and cost-effective. Relationships between the parties involved can be maintained and further developed. Confidentiality is maintained; damage to the company's image through publication is prevented. To the high-court factsheet Make an appointment to meet with us now. Make an appointment

Our Services Conflict support | Trust consulting | Employee empowerment Conflict support Conflicts have a direct impact on your economic future. As business mediators, we support you in finding amicable, fast and discreet sustainable solutions to difficult or deadlocked situations. ​ Conflict specialization: Change processes and agile projects Business succession C-Level Conflicts More about mediation How To Be Heard In a world geared towards extroverts, introverts often feel insecure and remain silent. For your company, this means untapped productivity, innovative power and dynamism. Our training program "How To Be Heard" supports your "Silent Performers" in finding their voice and contributing even more to the company's success. ​ In a nutshell: 6 modules of 90 minutes each conducted virtually or physically trauma-informed and tested More about the course Teil werden Trust Consulting You recognize the importance of trust in your business situation and want to strengthen it in a targeted manner. We support you as a sparring partner on an equal footing. With science-based, highly effective methods for effective trust management. For stronger relationships with employees, customers and partners. ​ Benefits: More successful change processes Higher customer loyalty Higher employee loyalty Kursinhalte downloaden Book initial consultation Empathetic & humble We treat you as a person, not as a business. Empathy, appreciation and respect guide us in everything we do. Every situation deserves our full attention and honest understanding. Regardless of how long we work together, you will enjoy our full trust and commitment. Multilingual & Multicultural Our roots lie in the USA, Switzerland and South Africa . Together with our multilingualism, they help us to understand cultural influences on trust and to provide you with competent support in intercultural conflicts. Experienced & Competent We work with scientifically based, tested frameworks and methods. With ongoing training, research and many years of experience, we pursue the highest quality standards. Our methods are also trauma-informed, so you can always feel safe, even when dealing with difficult topics. Flexible & Multimedia In a global business world, companies are often spread over large areas. That's why we offer all of our services 100% remotely. With the most modern infrastructure, for the highest level, regardless of your location. Schedule our preliminary meeting now. Make an appointment Further contact options Oberholzstrasse 18 5000 Aarau, Switzerland 5 Domira Rd, Constantia 7806 Cape Town, South Africa +41 78 748 05 23 info@betterproblems.ch First Name Last Name Email Message Thanks for submitting! Send

How To Be Heard 40 to 60% of your employees have a rather introverted personality. Many feel unheard and withdraw. Valuable ideas, thoughts and opinions remain unused. In this course, "quiet employees" learn to value their introversion and use it profitably - for the company and for themselves. To the course syllabus We have a mission: to give introverts a voice. Our Mission As an introvert, it can feel like the deck is stacked against you. Being yourself feels impossible in a system that only hears the loudest voices. In this dynamic, vulnerability feels intimidating and leads many to believe they have to fundamentally change who they are just to be noticed. We're here to tell you that everything is OK. You are perfect just the way you are. We're here to help you find and use your voice so you can reach your full potential. Our method Our method combines insights from neuroscience, organizational behavior, and somatics into a unique approach that we affectionately call "business therapy." Throughout the process, we help introverts overcome their blocks so they can confidently step outside their comfort zone. We build trust so they can handle panic when it arises. We also encourage a positive attitude so they feel they are being heard. Our programs gently guide introverts to overcome resistance and create space for themselves. Our approach: reducing resistance to change What participants say Karl A., Pricing Manager "I signed up to enhance my appearance and communication skills, but this course exceeded my expectations. It delves into the underlying reasons why expressing oneself can be challenging. Michael and Lauren expertly dissect the workings of the human brain and offer invaluable tools to navigate situations where insecurity arises. I've applied these insights in real-life scenarios and wholeheartedly endorse this course!" Course Content Module 1 - Understanding Introversion Understanding the meaning and benefits of introversion Debunking common myths about introversion Embracing introversion as a positive trait Module 3 - Leaving your comfort zone Getting to know the “Window of Tolerance” Why we stay in the “silent comfort zone” Learning to overcome the limits of fear Module 5 - Stretching the growth zone Understanding how the body deals with stress Tools for stress regulation Expanding the tolerance window over time Module 2 - The Art of Change Why do I stay silent even when I don't want to? How the brain prevents us from changing anything. How I convince the brain to feel safe. Module 4 - Dealing with Panic Recognizing what panic is and what triggers it Learn techniques to prevent panic Learn techniques to escape the panic zone Module 6 - Successful Presenting as an Introvert Preparing a presentation with Key Message Canvas™ Speaking in public while remaining calm and composed Practical application of what has been learned Schedule our preliminary meeting now. Choose your time How can we empower introverts? It is not helpful to make quiet employees "loud". It is more about being able to decide for yourself when you want to get involved. You have to feel safe to do that. Our program helps to make lasting changes to the psychological safety of quiet employees in public situations. This way, employees do not change who they are, but how they want to behave. The benefit of being heard For "Silent Performers" More satisfaction & less stress More personal responsibility, taking on higher-value tasks Higher motivation and commitment For trustworthy employers Maximising productivity and innovation Stronger employee loyalty and attractiveness for talent Lower personnel costs Schedule our preliminary meeting now. Choose your time